Can I change my order?

We are sorry, but we cannot accept changes after the order is completed. Therefore, please carefully check the product details and shipping information before placing your order.

Can I cancel or change my order before it ships?
In order to deliver the product to the customer as quickly as possible, we arrange the product as soon as we receive your order. Therefore, we are sorry, but we cannot accept changes after your order is completed. This includes canceling all (or part) of your order, changing the shipping address, changing the shipping method, and adding, exchanging, or deleting items to your order.

Which countries can you ship to?
Currently, orders through this website are limited to delivery to Japan.

What payment methods can I choose?
You can use the following payment methods.
Paypal

Are there any additional customs duties or consumption taxes?
Prices shown include all customs duties and taxes. No additional payments will be made.

How to use coupon code?
If you would like to use a coupon code, please enter it in the coupon code input field on the "Shopping Bag" page, then click the shop button to apply.
If the coupon application does not work, the following may be the cause:

The conditions for using the coupon are not met.
The items in the shopping bag are not eligible for the coupon.
The coupon code has expired.


Gift wrapping is not possible. Do you have it?
We regret to inform you that this site does not currently accept gift wrapping, including gift wrapping for shoppers.
We recommend that the sender notify the recipient of the gift in advance.

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